Support
Help with Untimer
Untimer is made by one person, and that is who answers. Replies sometimes take a day.
Write to
support@untimer.com for anything about using Untimer, something that looks wrong, or a sentence in the app that felt bad to read after a bad day. That last one counts as a bug and it will be rewritten.
privacy@untimer.com for anything about your data, including deletion if you can no longer sign in.
Worth including
- Say which browser you use, and whether the app is installed or in a tab.
- Say what you expected and what happened instead. The time it happened helps, because every session is recorded with one.
- Say whether you had the app open on more than one device at the time.
Leave your password out of the message. Untimer asks for it on the sign in screen.
Things you can do without asking
- Your session looks wrong after a refresh. Open it once more. The app asks the server what is true whenever the tab becomes visible. If it still looks wrong, write in with the time.
- The set count has drifted. Press the set figure beside the time, such as 2/4, to open the dialog called The set. Under Which session is this? choose the right number, or choose Start the set again to go back to 1/4. A long break clears the correction.
- The bell stayed silent after a refresh. A browser makes a sound only once you have touched the page since it loaded. Click anywhere, and the next bell sounds at the exact second.
- You want everything you recorded. Open Settings and choose Download my data.
- You want to leave. Delete your account, from Settings.